Privacy Policy

BrandBoost Digital ("we," "us," "our"), based on Koh Samui, Thailand, provides digital marketing, web design, and related services. This policy explains what information we collect, how we use it, and the choices you have.

Prices for our services and products exclude Thai VAT.

Information we collect

When you contact us, request a proposal or a guide, or work with us as a client, we may collect: your name, business name, email address, phone number, and any information you choose to share about your business or project. If you browse our site, we may also collect standard technical information such as browser type, device type, and pages visited, typically through analytics tools.

How we use information

We use the information we collect to respond to enquiries, deliver the services you've engaged us for, communicate about ongoing work, and improve our own site and marketing. We do not sell your personal information to third parties.

Cookies and analytics

Our site uses Microsoft Clarity and the Meta Pixel to understand how visitors use it. Clarity records anonymised interaction data such as clicks, scrolling and page views, and can replay sessions; we mask what you type into the chat and forms, and it is not used on the client intake form. Our site may also use cookies or similar technologies for this purpose. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

Third-party services

We may use third-party tools for scheduling, analytics, hosting, and communication as part of running our business and delivering client work. These providers only receive the information needed to perform their function and are expected to handle it responsibly.

Website chat, AI readiness check and AI connector

Our website chat assistant, free AI readiness check (brandboost.ink/ai-check) and AI connector (brandboost.ink/mcp, used from tools such as ChatGPT and Claude) process what you type to respond to you. For the readiness check we fetch the public web pages of the website address you provide; we do not keep the page content. We keep a log containing the website domain you checked, the tool used, the time, your browser or client name and a one-way hashed form of your IP address, for abuse prevention and to understand usage. Chat messages are stored so we can improve answers and follow up if you leave your email. Leaving an email is optional. The assistant is an AI and can make mistakes; its answers are not legal, financial or medical advice and do not guarantee any result. Our checker identifies itself as BrandBoostAuditBot; to opt a site out, email contact@brandboost.ink.

If you give us your email address to receive your AI check report, we use it to send you that report and a few short follow-up emails over the following month. We store your email, the website you checked, your score and the page you came from. You can unsubscribe at any time using the link in every email, or by writing to contact@brandboost.ink, and we will stop emailing you. We use Brevo to send these emails.

If you bought a Knowledge Catalog (a legacy service we no longer sell; these terms continue to cover existing customers), we use the business information and files you submit to build your catalog. We publish only the information in the catalog you approve, on a public page at brandboost.ink/catalogs. We use an AI service (Anthropic) to help draft the catalog from your material under instructions to use only what you supplied; every catalog is reviewed by a person at BrandBoost before it reaches you, and you approve it before anything is published.

Questions asked of a published Business Agent (by people or by other AI agents) are processed by an AI service to produce an answer from the approved catalog, and are logged with a one-way hashed network address for abuse prevention and so the business can see what is being asked. Do not include personal or sensitive information in questions.

LinkedIn lead forms and guide downloads

What we collect. If you request one of our guides, for example through a LinkedIn Lead Gen Form or a download link we send you, we receive your first and last name, email address, company name, job title and country or region, plus which ad or form you used. On LinkedIn these fields are pre-filled from your profile and you can edit them before you submit. We receive only what you submit; LinkedIn's own handling of your data is covered by LinkedIn's privacy policy.

Why. We use these details to send you the guide you asked for. Outside the regions listed below, or if you opted in, we may also send a few short follow-up emails, including an offer of a call. We may also look at which ads and forms led to downloads so we can improve our marketing. We do not sell or rent your details.

Who processes it. We store lead-form details and send these emails using Brevo (Sendinblue SAS, France, EU), which acts as our email processor and handles your details only on our instructions.

Further emails and consent. If you are in the European Union, the European Economic Area or the United Kingdom, we send further marketing emails only if you ticked the opt-in box on the form. Everyone can unsubscribe at any time using the link in every email.

Retention. We keep lead-form details for up to 24 months after our last contact with you, then delete them, unless you become a client, in which case our client records apply. If you unsubscribe, we keep only your email address on a suppression list so we don't contact you again.

Opt out and your rights. To stop all emails, use the unsubscribe link or write to contact@brandboost.ink. You can also ask us to see, correct or delete your details at that address.

Data security

We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure. We ask that you avoid sending sensitive information (such as passwords or financial details) over unencrypted channels like standard email.

Your rights

You can ask us at any time what information we hold about you, request that it be corrected, or ask us to delete it, subject to any legal or contractual obligations that require us to retain certain records.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy can be sent to contact@brandboost.ink.